“For the Honor of Greyskull… I am She-Ra!”
Posted on August 28th, 2011 @ 7:24 pm

So, I’ve spent my weekend being a geek and watching some She-Ra on You Tube.  I was into She-Ra as a 7-year-old.  Well, remember the horse’s name after transformation, Swift Wind, made me think of my mother.

I think my mother hated kid shows of the 1980s.  I think it annoyed her that she couldn’t buy us the toys we wanted.  Glow Worms, She-Ra, Barbie, My Little Pony.  You name it; she’d dread the cartoon.  But, as a 7-year-old, you want the toys!

Well, my mother adopted the name of Swift Wind as a code word for farting.  And she co-opted the name of Rock-A-Fire Explosion from Showbiz Pizza for another bodily function.  My mother could keep up with the best of the boys.  My brother never shocked her with little boy’s humor.  I can’t go on these days and think of my childhood without her corruption.  And even to this day, I’ll use Rock-A-Fire Explosion with my sister Nicki.

I love you, Momma.

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Family · Life · Videos

Is Customer Service Dead?
Posted on August 28th, 2011 @ 11:24 am

I have to admit it.  I play Farmville.  I play it because it’s mindless, and after a stressful day of thinking at work, it allows my brain to unwind.  However, I’m starting to rethink playing the game and any game developed by Zynga.  And you want to know why?

Poor customer service!  The short and to the point is the game messed up and wiped out some info on my account.  As soon as I noticed it, I contacted them.  One person in support gave me part of the data back, and told me to reply with a list of my other data and they would have someone look into it.  Well, they did, but now they are claiming nothing happened.

As Judge Judy says, “Don’t pee on my leg and tell me it’s raining.”  And that’s what customer service is doing.  They keep replying with the same answer and I keep replying with the same answer.  But this time, I told them that it’s no longer about the missing data.  It’s the fact they they keep telling me they can’t find anything.  I’m calling BS on it.  Something happened to the system.  I doubt they are even looking into it.  They just want me to shut up and just be a happy playing drone. Probably wants me to just keep spending my money on the game.

Guess what?  I am not a happy playing drone.  I am a person that has spent a few dollars here and there.  It’s not much, but I see it as an investment in a game.  Well, after this fiasco, I think I will no longer put my money and faith into Farmville or any Zynga game.

I think this little episode is just an example of a bigger picture and something that has been stressed in my life.  The economy is crap.  We all know it.  People are pinching pennies.  We tend to skew towards the cheaper stuff, but sometimes, cheaper isn’t better.  Sometimes it’s worth paying a premium to get better service.  My dad tells me all the time to spend a few extra dollars when buying something to get because in the end, the quality is better.

And yet, no matter if it’s cheap or the premium, things screw up.  Sometimes we need service.  How you treat someone with service will also will determine how they respond afterwards.  Take for example Home Depot.  I HATE shopping Home Depot, personally.  I don’t even think it’s corporate that has caused my loathing of the company.  It’s been their employees at the Savannah locations.  Sure, Home Depot may have a better price than Lowe’s, but if every time I go to Home Depot and no one waits on me, or when they do, they don’t know the answer and leave it at that, well, that irritates me.  It makes me wonder if that’s corporate policy just not to care, or are they really that stupid in Savannah?

Even living in the home of Home Depot, I much rather go to Lowe’s and spend a few dollars more there.  Why?  Because I have never had a problem at Lowe’s that wasn’t corrected.  Someone was always able to help me, and if they weren’t, they found someone to help me.

These are just examples of bad customer service I have experienced.  And to quote myself from Twitter: Money in this economy is tight. Customer service is key. Poor customer service = unhappy Shawn. Unhappy Shawn = Money going elsewhere.  Business is a give and take.  Give my poor service, I take my money away.  Do this to another people, you’re going to lose big.  And yet, this is a concept many businesses STILL fail to comprehend.

Update: 6:11 PM 8/28/2011:  Zynga DID get back to me.  I got the majority of my sheep back.  I am missing a few, but I’ll take what I can get.  I hate having to threaten what I did, but frustration set in.  However, the rest of the post, I still agree with.  Bad customer service will make me walk away.

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Life’s Boring
Posted on August 19th, 2011 @ 5:39 pm

I guess that’s good.  But, I must say, I HATE debt collectors.  I understand needing to do your job, but when you when you purposely break the law and cause people I care for to have nervous breakdowns, you’re damn lucky I didn’t become a lawyer to zing your ass to bankruptcy.

That is all.

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